Version 2026-10-17, in force from 17 October 2026.
This policy applies to BeatAtlas licences bought from beatatlas.co.uk. It is part of our Terms of Sale (beatatlas.co.uk/terms).
The short version
- Changed your mind? E-mail us within 14 days of buying and we will refund you in full. We revoke your key when we refund. One refund per customer.
- Something wrong with BeatAtlas? Your legal rights to a repair, replacement, price reduction or refund apply at any time, not only in the first 14 days.
- Your legal right to cancel ends when we supply your key, because at checkout you ask for it straight away. Our own refund promise above still applies.
1. Our 14-day refund promise
1.1 If BeatAtlas is not right for you, for any reason, e-mail us at Contact@arcsevenlabs.co.uk within 14 days of the day you bought it. Tell us the e-mail address you used to buy, or your order number (it starts with BA-). You do not need to give a reason.
1.2 We will refund the full price you paid, to the payment method you used, within 14 days of your request. We do not charge any fee.
1.3 When we refund, we revoke your licence key. BeatAtlas stops accepting the key when it next checks in with our server. Please deactivate and uninstall BeatAtlas. Files you have exported remain yours.
1.4 This promise applies to one refund per customer. It applies to consumers and business customers.
1.5 This promise is in addition to your legal rights. It does not replace or reduce them.
2. Your legal right to cancel
2.1 If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel within 14 days of the day the contract is made, without giving a reason.
2.2 For digital content such as BeatAtlas, you lose that right once we start supplying it (that is, once we show you or send you your licence key), but only if:
- you asked us to supply it within the 14 days, and
- you acknowledged that you would lose your right to cancel.
2.3 We ask for both with a box you must tick before checkout. It is not ticked in advance. It says:
"I want my licence key straight away. I understand that once the key is shown to me or sent, I lose my legal right to cancel within 14 days. ArcSeven's own 14-day refund promise still applies."
2.4 Your order confirmation e-mail confirms that you gave this consent and acknowledgement.
2.5 If we have not yet supplied your key (for example because your order is on hold while we check it), your legal right to cancel still applies. If you cancel, we refund you in full within 14 days of you telling us.
2.6 To cancel, e-mail Contact@arcsevenlabs.co.uk or write to ArcSeven Ltd, 307 Cotton Exchange, Old Hall Street, Liverpool, L3 9LQ, England, with a clear statement that you are cancelling. You may use the model cancellation form below, but you do not have to.
3. If BeatAtlas is faulty or not as described
3.1 If you are a consumer, the Consumer Rights Act 2015 says BeatAtlas must be of satisfactory quality, fit for any purpose you told us about, and as described. If it is not:
- you are entitled to a repair or a replacement;
- if that is not possible, or does not fix the problem within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction, which can be up to a full refund;
- if BeatAtlas damages your computer or other digital content because we did not use reasonable care and skill, we will repair the damage or pay you compensation.
3.2 A fault that appears within six months of purchase is presumed to have been there from the start, unless we can show otherwise.
3.3 These rights apply whenever the problem appears, not only in the first 14 days. Please tell us at Contact@arcsevenlabs.co.uk and describe the problem. We may ask for details to help us fix it.
3.4 When a refund or price reduction is due, we pay it within 14 days of agreeing that it is due, to the payment method you used, without any fee.
3.5 If you are a business customer, section 11.4 of the EULA sets out our promise and our liability.
4. Things that do not give a refund
4.1 After the 14 days of our refund promise, we do not refund because you changed your mind. Your rights under section 3 still apply.
4.2 The demo is free, so there is nothing to refund. We recommend trying the demo before you buy.
5. How refunds are paid
5.1 We refund through Stripe, our payment provider, to the card or account you paid with. Banks usually show the refund within 5 to 10 working days of our sending it.
5.2 The refund is the full price you paid. You do not lose anything to fees we pay.
6. Please contact us before your bank
6.1 If you are unhappy with a payment, please e-mail us first. We can usually refund the same day under section 1 or section 3.
6.2 If a payment is reversed or charged back through your bank, we revoke the key.
7. Contact
ArcSeven Ltd, registered in England and Wales, company number 17277571, registered office 307 Cotton Exchange, Old Hall Street, Liverpool, L3 9LQ, England. E-mail: Contact@arcsevenlabs.co.uk.
Model cancellation form
If you are a consumer and still have the right to cancel, you can copy this form into an e-mail or a letter, fill it in and send it to us. You do not have to use it.
To: ArcSeven Ltd, 307 Cotton Exchange, Old Hall Street, Liverpool, L3 9LQ, England. E-mail: Contact@arcsevenlabs.co.uk
I/We* hereby give notice that I/We* cancel my/our* contract for the supply of the following digital content: a BeatAtlas licence, order number: ......
Ordered on: ......
Name of consumer(s): ......
Address of consumer(s): ......
Signature of consumer(s) (only if this form is sent on paper): ......
Date: ......
* Delete as appropriate.